FAQ
FAQ – THÉ.ŌLOGY
What are your delivery terms?
We ship throughout France and Europe. Delivery is free for purchases over €50 in mainland France via Colissimo. Average delivery times are 2 to 4 business days.
Are your teas organic?
Yes, the majority of our teas are sourced from certified organic farming. We carefully select our producers to guarantee authenticity, quality, and respect for nature.
What is the difference between ceremonial matcha and culinary matcha?
Ceremonial matcha is intended for pure enjoyment, with a silky texture and rich umami flavor. Culinary matcha is perfect for recipes such as lattes, pastries, and smoothies.
Can I return a product?
Yes. You have 14 days after receipt to return your unopened product. See our return policy for more information.
Do you offer Kintsugi workshops?
Yes, we offerKintsugi workshops and custom creations. Each piece is restored with Urushi and enhanced with 24K gold, a symbol of resilience and beauty.
Do you ship internationally?
Yes, we deliver throughout Europe and internationally. Delivery costs and times vary depending on the destination.